WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT
We at Krupa Care Team work hard every day to enrich the lives of our customers through herbal Supplements, whether you come to us online. If you are not fully satisfied with your purchase, let us help you with a replacement, return
We want you to be satisfied with your purchase from us. Before you accept delivery, please inspect it. If any issue exists, you may refuse delivery. Once you have accepted delivery, you have 15 days to contact us regarding defects, damage or other issues If you want to return or exchange your purchase, please know that the time period begins the day you receive your product. Most new, unopened merchandise sold by Krupacare can be returned.
Customer support is also available to help get your return started and is available to help schedule pick up of your return items for your convenience. Please simple visit our website (www.krupacare.com) and go to return item and follow the instructions.
With a few exceptions, we will reimburse you for returned items in the same way you paid for them. If you prefer, you can make an exchange for the same item.
For returns by mail, once we receive your return, we will process it within 3–5 business days. Depending on your bank’s processing time, it may take up to 7 days after we process the return to reflect on your account.
- Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented or scratched may be denied a return.
- Please return items with all accessories and packaging. If you do not, we may either deny the return, or allow a return with a nonrefundable deduction on your refund for what is missing.
- If you received a discount or free item by purchasing multiple items together, you will lose that benefit if you do not return all items purchased.
- All Final Sale merchandise cannot be returned. Other nonreturnable purchases include custom orders, personalized orders, digital content, prepaid cards (including third-party gift cards), gift packaging,
If you return an item using a prepaid method from our Online Returns Center, and the reason for return is not a result of a KrupaCare error, the cost of return shipping will be deducted from your refund. If the return is the result of a KrupaCare error, we’ll refund return shipping costs as well.
If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it during your return and exchange time period to Krupacare by mail during your return and exchange time period, please call us for special instructions at 1-888-Krupa4U. We will cover all reasonable and customary ground shipping fees.
Reimbursements on returns lacking proof of purchase may be denied or limited, and state sales tax and fees will not be reimbursed.
Reimbursements on returns lacking proof of purchase may be denied or limited, and state sales tax and fees will not be reimbursed.
Custom and personalized orders made especially for you are nonreturnable. Custom Order items are items where a customer has requested specific attributes (e.g., finish, color, size) or where a manufacturer builds only to order.
If you return an item bought as part of a bundle or with a promotional discount and you do not return everything — not to worry. We will reimburse you for what you do return, minus the value of the discount or freebie.
The return policy for purchases made from a Krupacare Marketplace Store at a third-party website (e.g., Amazon, eBay, Google) is listed on those websites.
Please remember to remove your personal data and other information from the products you are returning. To learn more about our privacy practices, please see our Privacy Policy.
If you live outside the United States, please remember to comply with all U.S. Export Administration Regulations and control laws, and know that return shipments to Krupacare need to occur within the U.S.
